Privacy Policy

Last updated: 1st April 2025

Welcome to eTrade! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [your website URL], shop with us, or interact with our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. What Information We Collect

We collect personal information you provide directly when you:

  • Create an account or register on our website

  • Make a purchase or place an order

  • Use our services, including finance applications and warranty claims

  • Participate in surveys, promotions, or loyalty programs

  • Contact customer support

Personal information may include your name, email, phone number, billing and shipping addresses, payment details, and any other information necessary to provide our services.

We may also collect technical data automatically, such as IP address, browser type, and usage data through cookies and similar technologies.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Manage your account and provide customer support

  • Communicate with you about your orders, promotions, and updates

  • Conduct fraud prevention and security checks

  • Improve our website and services

  • Comply with legal obligations

3. Sharing Your Information

We may share your personal information with:

  • Trusted third-party service providers who help us operate our website, process payments, deliver orders, and provide customer support

  • Financial institutions or credit providers if you apply for finance through our platform

  • Law enforcement or regulatory bodies as required by law

  • Third-party sellers on our Marketplace platform (if applicable)

We ensure these parties are bound by confidentiality and privacy obligations.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support marketing efforts. You can manage your cookie preferences through your browser settings.

5. How We Protect Your Information

We implement robust security measures, including encryption and fraud detection services, to safeguard your personal data during transmission and storage.

6. Access, Correction, and Complaints

You have the right to access and update your personal information held by eTrade. If you believe your privacy rights have been violated or you wish to make a complaint, please contact us at [contact email].

7. Dealing Anonymously or Using a Pseudonym

Where possible, you can interact with us anonymously or use a pseudonym. However, some services, like purchasing products or applying for finance, require personal identification.

8. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

eTrade
Email: admin@etradeonline.au