Return Policy
Last updated: 1st April 2025
At eTrade, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, you may return it within 30 days of the date of purchase for a refund or exchange, subject to the following terms.
1. Eligibility for Returns
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Products must be returned within 30 calendar days from the date you received them.
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Items must be in original condition, unused, unwashed, and in the original packaging with all tags and accessories included.
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Some products may be excluded from returns due to hygiene or safety reasons (e.g., software, consumables, gift cards). These exclusions will be clearly stated on the product page.
2. How to Return an Item
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To initiate a return, please contact our Customer Support team at [your support email] or [phone number] with your order details and reason for return.
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We will provide you with instructions on how to return the item.
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You are responsible for the cost of returning the item unless the product is faulty or the return is due to our error.
3. Refunds and Exchanges
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange.
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Approved refunds will be processed to your original payment method within [usually 7–10 business days].
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If you request an exchange, we will send you the replacement item once the original product is received and inspected.
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Shipping charges are non-refundable unless the return is due to a fault on our part.
4. Faulty or Damaged Goods
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If your product is faulty, damaged, or incorrect, please notify us immediately at [your support email] or [phone number].
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We will arrange for a repair, replacement, or refund at no additional cost to you.
5. Questions?
If you have any questions about our Return Policy or need assistance, please contact:
eTrade Customer Support
Email: admin@etradeonline.au